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Book with us
Frequently Asked Questions
146,000
Game
580,000
Player
7,000,000
Escape minute
8,000
Teambuildings
BASIC GAME INFORMATION
WHAT IS AN ESCAPE GAME OR ESCAPE ROOM?
An escape game is a unique experience to be enjoyed by small groups. In each escape room, you have 60 minutes to solve a series of puzzles which will help solve your mission and escape the room. Our Games Masters will give you a story and a mission which will create a fully immersive experience. They will also help with hints during the game if you run out of ideas. This new form of entertainment is suitable for ages 10-99 and is a perfect experience for anyone who wants to challenge their mind.
WHO IS IT FOR?
Escape rooms are a modern, innovative way of entertaining anyone who enjoys taking on new challenges and experiences. At Exit the Room, fun is guaranteed. You can play with family, friends, partners, work colleagues – everyone has a great time in our rooms.
WHAT IS THE MINIMUM AND MAXIMUM TEAM SIZE? WHAT IS THE IDEAL TEAM SIZE?
The minimum team number is 2, with the maximum being 6 people. This does also depend on the size of the specific room, which differs in each location. You can check the maximum team size allowed when you select your room and go through the online booking process, or by contacting us. We recommend that you try and get 5-6 people on your team as that not only gives the best value for money, but it also maximises the fun. Please bear in mind that sometimes the less people on the team, the harder everyone has to work to solve the puzzles and escape the room in time.
OUR GROUP IS LARGER THAN THE ROOMS MAXIMUM CAPACITY. CAN YOU MAKE AN EXCEPTION IN THIS CASE?
We base our room capacity on the size of the room. This is to maintain safety as well as giving a fun experience. If you have too many people we would suggest you book 2 different rooms at the same time to maximise this unique experience.
WHAT IS THE MINIMUM AGE REQUIREMENT?
You must be 16 years old to play any of the Exit the Room escape rooms unsupervised. Children age 10 and over may play if supervised by an adult.
I WOULD LIKE TO BRING KIDS WITH ME. WHAT IS THE RECOMMENDED MINIMUM AGE?
Children must be over 16 to play without parental supervision. You can bring younger children with you, but please bear in mind that our games have complex puzzles and most have horror themes which are not suitable for children under 10.
WHAT ARE THE OPENING HOURS?
Click here for details of our opening hours and available dates.
CAN WE COME OUT OF OPENING HOURS?
If you want to book more than one game for the same time slot, or you need to organise a team building event, we can work with you to make that happen. This does need to be planned in advance so please get in touch with us on our team building page.
ARE THE GAMES SCARY?
Depends on your idea of scary! Our goal is to create an awesome, fun experience for all ages. Some of our rooms, due to the nature of the story, may be a little gory with some horror themes. We do offer a neutral room free of horror themes, however: The Bomb. There are no jump scares or live actors in any of our rooms - we're very worried you'd punch us in the face out of reflex if we jumped out at you ;)
HOW BIG ARE THE ROOMS? WILL I FEEL TRAPPED?
Room sizes vary depending on location and game, but normally they are around 10-20m2.
CAN WE PLAY IN ENGLISH?
If you're joining us in one of our mainland Europe branches, don't worry. Our Game Masters can give hints in English if that is what you need.
CAN I PLAY IF I AM PREGNANT?
Yes, our rooms are completely safe if you are expecting. You won't have to use any physical strength and our rooms do not contain any jump scares. So do come along, we promise you will have a great time!
CAN WE BRING A BABY WITH US?
Yes, of course, we'd love to have you, but do bear in mind that we do not have the capacity to babysit your child, and there are no play facilities.
CAN I BRING A DOG?
Yes, dogs are welcome but all dogs must be cared for by their owners. For the safety of other players, dogs should be kept on a lead and/or and muzzled where necessary during the games.
WHAT SHOULD I WEAR?
You can wear anything you fancy, but it'll help if it allows you to move easily.
CAN WE HAVE A BIRTHDAY / BACHELOR / BACHELORETTE PARTY AT EXIT THE ROOM?
Yes! Our escape games are perfect for party events. Please keep in mind that we cannot allow people to participate in our escape rooms if they are under the influence of alcohol or drugs. In this case, the players will be asked to leave and we will not be able to issue a refund.
CAN WE EAT AND DRINK AT THE VENUE?
You are free to bring drinks into the rooms, but we do not currently allow food to be consumed inside. We have a drinks vending machine on site available if needed.
IS THERE WHEELCHAIR ACCESS?
Unfortunately, our game location is not wheelchair accessible due to the presence of stairs and the limited space within the escape rooms.
Reservations, payments, changes, canceling
HOW CAN I BOOK A GAME?
You can book your game quickly and easily on our website. Just click “booking” on the top menu, select your date, the room and the number of players and then supply your contact information. Your booking is then complete – as easy as 1, 2, 3!
DO YOU ACCEPT WALK-INS?
Our escape games are extremely popular and this means we are usually booked up in advance. This means that at the moment we cannot accept walk-ins but if you click "booking" at the top of the page you can create a booking in less than 3 minutes.
HOW CAN I MODIFY MY APPOINTMENT?
You can modify your appointment providing it is over 48 hours before your game is due to start. If it is less than 48 hours before your game, an administration fee of £10 will be charged. Please contact our customer service at manchester@exittheroom.co.uk">manchester@exittheroom.co.uk with your booking number and the desired date and time and we will be happy to help.
HOW CAN I CANCEL MY APPOINTMENT?
You can cancel your appointment providing it is over 48 hours before your game is due to start. An administration fee of £10 will be charged if it is less than 48 hours before your game. Please contact our customer service at manchester@exittheroom.co.uk">manchester@exittheroom.co.uk with your booking number and the desired date and time and we will be happy to help.
CAN I CHANGE THE GAME/ROOM I BOOKED?
You can modify your appointment providing it is over 48 hours before your game is due to start. If it is less than 48 hours before your game, an administration fee of £10 will be charged. Please contact our customer service at manchester@exittheroom.co.uk">manchester@exittheroom.co.uk with your booking number and the desired date and time and we will be happy to help.
I WAS UNABLE TO FINISH THE BOOKING PROCESS. WHAT SHOULD I DO?
If you were unable to finish your booking, please start again from the beginning. Select and book the desired date and time and that's it. If you still have a problem just contact us here: manchester@exittheroom.co.uk and we will resolve the problem.
THERE WAS A TECHNICAL ERROR DURING THE BOOKING PROCESS, WHAT SHOULD I DO?
If there was an unexpected error on the site, please try to rebook the appointment after about 15 minutes. If the problem persists please contact our customer service at manchester@exittheroom.co.uk">manchester@exittheroom.co.uk
I DIDN'T RECEIVE A CONFIRMATION EMAIL OF MY BOOKING. WHAT SHOULD I DO?
An email confirmation is sent after every booking. If you don't receive this within a few minutes please check your spam folders. If it is not in the spam folder please contact our customer service here: manchester@exittheroom.co.uk">manchester@exittheroom.co.uk and we'll be happy to re-send it.
I WAS UNABLE TO FINISH PAYING WITH PAYPAL. WHAT CAN I DO?
You will receive an automatic email from us shortly and you will be able to complete the payment using the link in the email. If you still have a problem please contact customer service here: manchester@exittheroom.co.uk
Coupons, vouchers and gifts
HOW CAN I BUY SOMEONE A TICKET AS A GIFT?
The easiest way is to buy a gift voucher through our website by clicking on “voucher” on the top menu. Our vouchers are suitable for most occasions. Select a digital voucher, pay online and receive your gift code within minutes of your purchase. You can also select a printed gift voucher which you can order online, or you can walk into our store within opening hours and buy a voucher from one of our Game Masters.
MY COUPON / VOUCHER IS ABOUT TO EXPIRE AND I CAN'T FIND FREE APPOINTMENTS. WHAT CAN I DO?
You need to book an appointment using your voucher before its expiration date. However, the appointment can be after the expiration date and you can book with us a few months in advance. We are 100% sure you will be able to find a suitable date and time.
HOW LONG IS MY COUPON/VOUCHER VALID FOR?
The voucher is valid up to the date displayed on the front or the back. You need to book an appointment before that date, but the appointment can be at any time.
I HAVE PURCHASED A VOUCHER OR RECEIVED IT AS A GIFT, BUT I CAN'T REDEEM THE CODE. WHAT SHOULD I DO?
We'll be happy to help you – just contact us here manchester@exittheroom.co.uk
MY TICKET IS ONLY VALID FROM MONDAY TO THURSDAY. CAN I COME ON THE WEEKEND?
Sorry, you cannot use a weekday ticket on the weekend. If your ticket could have been upgraded the system would have offered this at the time of booking.
I BOUGHT A TICKET, BUT I WANT TO BRING AN EXTRA PERSON. CAN I DO THAT?
Sure! You are welcome to bring along an extra providing that this does not take you over the maximum room capacity. Please be sure to check that in advance. There will be a 10 GBP fee for each additional person.
I DIDN'T RECEIVE MY DIGITAL GIFT VOUCHER AFTER THE PURCHASE. WHAT CAN I DO?
You will receive an automatic email from us shortly after purchase which will contain your digital gift voucher. Please wait 5-10 minutes and don't forget to check your spam folder. If you have not received the email please contact us here: manchester@exittheroom.co.uk and we will be happy to help you.